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ViewerX Crash when idle

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 Posted Saturday, December 08, 2007
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it's possible for you to send me a simple client project to test it in my solution? doing this we can know if the problem depends by my fault.
Maybe i wrong some configuration parameters.. i don't know..

Perhaps you could install a trial version of the VNC Manager? It uses ViewerX as built-in VNC clients and allows to configure all ViewerX settings.

Regards,
----
Alex Morozov
Chief Software Engineer
SmartCode Solutions

Post #1806
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 Posted Tuesday, May 13, 2008
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Hi Alex

Apologies in the delay in getting back to you - I've tried running an overnight test with VNC Manager and this works ok.

The Access application still freezes up after 3 mins or so. The code I'm using is:

'Connect VNC Viewer
[IP].Value = [Form_Login]![txtIP].Value

'MsgBox ("Connecting to: " + [IP])
DoCmd.OpenForm "Connecting"
Pause (0.5)

Remote.Height = 6532
Remote.Width = 8709
Remote.HostIP = [IP].Value
Remote.MsPassword = "1hateRadmin"
Remote.MsUser = "UltraVNC"
Remote.MsDomain = "DBF"
Remote.Port = "5900"
Remote.Password = "car8bear"

If [View].Value = True Then

Remote.ViewOnly = True

Else

Remote.ViewOnly = False

End If

If [Stretch].Value = True Then

Remote.StretchMode = SSM_NONE

Else

Remote.StretchMode = SSM_FREE

End If

Remote.Connect
'End VNC

The ocx control is drag and dropped onto the Access form I'm using and is called Remote.
Post #2060
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 Posted Tuesday, May 13, 2008
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Kevin,
we will try to reproduce the problem with Access here. Let me ask you what ViewerX build number do you use? Also when you are trying to reproduce the problem, do you have Screen Stretching turned on? The reason I'm asking is because about 7 months ago there was a bug with screen stretching:  ViewerX wasn't releasing GDI handles. Eventially the client computer would run out of GDI handles and the application would freeze. So I'm wondering if this is the same problem that you are expirinecing.




Kindest Regards,
SmartCode Solutions Support
Post #2063
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 Posted Tuesday, May 13, 2008
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Hi

I've just checked and I've got the StretchMode set to SSM_NONE so I guess not...

Is there any other config I should check?

Thanks

Kev
Post #2064
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 Posted Tuesday, May 13, 2008
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Kev,
I tried to create an Access application, but since it was my first ever attempt in Access programming it wasn't very successful :) Could you just send us some ready to use simple Access application, which could be used to reproduce the problem?




Kindest Regards,
SmartCode Solutions Support
Post #2066
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 Posted Wednesday, May 14, 2008
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Hi

Here you go - all you need to do is put in the IP of the computer.

There's some code behind the connect button that's got the username etc...

If you need any help then let me know.


 New Microsoft Office Access Application.rar (287 views, 154.40 KB)
Post #2067
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 Posted Friday, May 16, 2008
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Thanks! I ran the application in Access 2007. A remote computer had media player opened playing c:\windows\clock.avi file (this is kinda our ultimate test when we run overnight tests on ViewerX :) ). So anyway, I connected to the computer in using with screen stretching on and off and left the access running for about 10 minutes. In both cases the used memory amount stayed at pretty much value and Access didn't hang.

By the way, you didn’t answer, what ViewerX build number are you using?




Kindest Regards,
SmartCode Solutions Support
Post #2068
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 Posted Tuesday, May 20, 2008
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Hi

I'm using version 2.9.

What we are experiencing is that when the supervisor is using this to quality monitor they get 2-4 calls in and then we get this looping memory crash.

This takes about 15 - 20 minutes - any chance you could rerun this test for say, 30 mins?

We are also using Access 2003.

Out of interest, what's the spec of your test machine?
Post #2073
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 Posted Tuesday, May 20, 2008
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This takes about 15 - 20 minutes - any chance you could rerun this test for say, 30 mins?

sure...it's actually 9:30PM here now, so I'll just leave the test running for the night...

Out of interest, what's the spec of your test machine?

Vista Ultimate SP1 32 bit, 4GB RAM




Kindest Regards,
SmartCode Solutions Support
Post #2074
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 Posted Friday, May 23, 2008
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Hi

Any update in this?

The machines I'm running this on are Athlon 4200+ (Dual Core) on XP SP2 with 2GBs of Ram.
Post #2079
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