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RE: Switching from RDP to VNC Problem

Support (s-code) — Thu, 29 Mar 2007 10:20:02 GMT

Bob,
it's not a problem on your side but a bug in VNC server software. We discovered this problem about two years ago. Normally when a VNC client connects to a VNC server, the server computer would send its desktop size (width x height). The message you are seeing occurs when a VNC server reports 0x0 screen size. We did found out what was causing it and how to reproduce it...but I cannot remember at the moment what was it. I'll try to search our old support emails, maybe I'll find something...

Switching from RDP to VNC Problem

Bob Hartung — Thu, 29 Mar 2007 10:05:39 GMT

I've just recently started to use RDP through VNC Manager, generally when VNC has failed to connect for one reason or another. However, when I try to connect to the same machine later trying to use VNC, I get the error message

Connection Closed. The VNC server has reported an emtpy desktop size.

If I reboot the remote PC that I was trying to connect to, I'm able to connect with VNC again.

I searched the VNC and UltraVNC forums and didn't find any mention of this so I'm thinking this is some kind of configuration problem on my part.

TIA